EAD Dispute Manager

Organization

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 200,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $5 billion capital projects portfolio – one of the largest in NY State – as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainability and resiliency technologies and practices, improving residents’ quality of life while enhancing building performance.

Position Description

The Engineering Audit Department (EAD) independently audits and certifies all City funded or partially City-funded payment requests for construction work, equipment, and related consultant services to ensure that the appropriate quality and quantity of work was provided prior to payment.

Reporting to the Director of Engineering Audit, with strong latitude for independent judgement, the Dispute Manager will assist with the resolution of payment inquiries and disputes in compliance with SOPs and mandates, while actively collaborating with team leads and stakeholders to identify and implement process improvements to improve efficiency and collaboration.

Specific Responsibilities Include, but are not limited to the following:

• Communicate with parties involved in the inquiry or dispute to gather information.
• Research contract terms, procedures, best practices, and legal mandates.
• Make recommendations for resolution supported by documentation.
• Prepare, analyze, and summarize data for senior staff.
• Prepare metrics and reports.
• Contribute to operational and strategic process improvements.
• Develop guides and training documents.
• Assist with automation efforts and system enhancements.
  
  

NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Contract Specialist to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information

• INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED IS FOR THE SAME TITLE.
• Candidates with permanent civil service status in the titles of Associate Staff Analyst and Administrative Staff Analyst (NM)1 will also be considered.
• Employees serving in the titles of or who meet the qualification requirements for Associate Contract Specialist will also be considered.
• NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
  
  

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Minimum Qualifications

• A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional, technical or administrative experience in one or more of the following fields: program evaluation, contract negotiations/management, business or public administration, contract community relations, or related fields; at least eighteen months must have been in an administrative, managerial or executive capacity, or supervising professional personnel performing work in program evaluation, contract negotiation/management, business or public administration; or
• A four year high school diploma, or its equivalent, and six years of full-time, professional, technical or administrative work experience in one or more of the fields cited above; at least eighteen months must have been in an administrative, managerial or executive capacity, or supervising professional personnel as described in "1" above; or
• A satisfactory equivalent of education and experience as cited above. However, all candidates must have the eighteen months of administrative, managerial or executive experience or experience supervising professional personnel as described in "1" above.
  
  

Preferred Skills

• Excellent analytical and problem-solving skills. - Experience working with contracts or in contract administration. - Excellent written and verbal communication skills. - Able to effectively communicate their findings to both internal and external stakeholders. - Ability to identify creative solutions to complex problems. - Able to effectively manage time and workload to meet deadlines. - Strong knowledge of construction project management software and its processes. - Strong Excel and PowerPoint skills
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $64,142.00 – $108,000.00