District Manager

Reports To: Vice President of Operations

This Kansas City-based District Manager role is for Gulf Coast Hotel Management’s extended stay hotels located in Kansas, Colorado, Utah and Nebraska. The 5-hotel portfolio currently includes hotels in Kansas City-Overland Park, Wichita, Omaha, Denver and Salt Lake City and the position will require regular travel between those cities. This role will potentially expand as we continue to develop and open new hotels within this geographic footprint.

The District Manager is responsible for the overall operational results of assigned hotels and ensures compliance with company and franchise standards and policies. Responsible for maximizing revenue and profits, maintaining appropriate staffing, supporting localized sales efforts and promoting company and franchise values and initiatives. Responsible for the overall operation of between 5 and 8 hotels.

Job Duties & Responsibilities

• Supports, guides and directs management of assigned hotels to ensure strong performance in all financial aspects of the operation.
• Supports, guides and directs management and associates of assigned hotels to ensure strong performance in all service-related aspects of the operation.
• Supports, manages and actively participates in producing superior results in the area of social media reviews, i.e., Trip Advisor, Expedia, franchise ratings, etc. as well as other service-related initiatives.
• Implements programs that meet company and hotel goals and objectives
• Supports local management in handling and personally handles, as needed, guest and associate issues. Works to appropriately resolve issues according to company and franchise policies, practices and expectations and federal, state and local laws.
• Closely monitors and directs staffing and labor managements according to company labor practices, policies and standards.
• Regularly and frequently supports assigned hotels through site visits, property audits and inspections, financial reviews, STR report analysis and reviews, systems and policy reviews, etc.
• Highly involved in and assists with evaluation of revenue management and pricing strategies, implementation and execution.
• Completes property Quality Assurance audits. Assists property managers in preparing for franchise QA audits. Ensures franchise procedures, regulations and standards are adhered to. Maintains acceptable performance levels on franchise QA audits and addresses and resolves QA issues when present.
• Performs regularly scheduled and as needed audits, investigations and reviews, promptly and accurately reports on results and take necessary actions to address and/or correct issues.
• Highly involved with local sales and marketing efforts. Supports property management in making local sales calls and is personally involved in the overall sales and marketing processes and efforts for all assigned hotels.
• Assists with ordering of operating supplies, approves expenditures and monitors costs.
• Manages accounts receivable for assigned properties. Completes regular and frequent AR audits to keep balances current and within company norms. Actively participates in collection efforts when necessary.
• Reviews, manages, evaluates and drives results of operations at all times and regularly communicates these results to senior management.
• Assists in the professional development of managers and associates.
• Accomplishes all responsibilities in accordance with the organization's policies and applicable laws.
• Responsible for and/or involved with recruiting, interviewing, hiring, planning, onboarding, training, orientation and directing work of managers and associates of assigned hotels. Also involved in regular and as needed performance appraisals, promoting, rewarding, disciplining managers and associates of assigned hotels.
• Makes certain that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood and that performance of those responsibilities is consistently at a high level.
• Participates in and contributes to company meetings and events, brand conferences, training sessions and other events.
• Other duties and responsibilities as assigned.
  
  

Education & Experience

• Minimum five years related experience and/or training.
• Valid Driver's License
  
  

Knowledge, Skills, & Abilities

• Must have a strong “ownership” mentality with a high sense of urgency and attention to detail to accomplish tasks and maintain or improve company standards.
• Strong knowledge of hotel management and general business principles and practices.
• Knowledge of safety management principles including OSHA regulations.
• Knowledge of employment laws and regulations.
• Strong verbal and written communication skills and the ability to present and express ideas and information clearly and concisely in a manner appropriate to audience.
• Ability to direct and support others and to manage managers. Must be able to do so while supporting company policies and directives.
• Ability to delegate and follow-up appropriately and to accomplish desired results and complete assigned tasks.
• Must be a self-starter with the ability to work independently but must also be able to work in a collaborative, team environment.
• Driven to accomplish personal, property and company goals.
• Ability to manage and resolve difficult guest and associate situations, respond to guest and associate needs.
• Effectively multitask and simultaneously juggle several tasks, projects, needs. The ability to prioritize and to meet aggressive deadlines.
• Ability to develop a plan and work within an accepted framework but also able to be flexible and nimble, taking alternate courses and producing desired outcomes and results.
• Must have strong P&L skills, analytical skills and the ability to recognize challenges and opportunities and make adjustments and corrections when necessary.
• Must consistently maintain high levels of professionalism, accuracy, thoroughness, detail, responsiveness at all times and in all situations.
  
  

Benefits

• Quarterly Bonus Plan eligibility
• Health and Dental Insurance
• Company paid Life Insurance
• 401(k) with Employer Match
• Paid time off
• Six company paid holidays