The ideal Amazonian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. They will be confident and organized and will know when and how to reach out for assistance. An Amazonian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don’t pass the buck when it comes to customer issues). Finally, an Amazonian is supremely internet savvy and has high technical aptitude when it comes to online tools and research.
Key job responsibilities
During Beta projects you will
Assist testers who are encountering issues with new products and or features
Identifying root-causes of tester issues, areas for improvement and providing valuable feedback to business and development teams
Outside of Beta projects you will
Address customer concerns
Provide a high level of support to customers
We are open to hiring candidates to work out of one of the following locations:
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience with Microsoft Office products and applications
Preferred Qualifications
2+ years of customer service experience
Bilingual
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Company - Amazon.com Services LLC
Job ID: A2613807
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology and Customer Service
Industries
Software Development
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