Customer Retention Specialist

Title: Customer Retention Specialist

Compensation: Base: $50-55k, OTE $80-90k

Key Responsibilities:

• Follow best practices for all internal processes, including managing opportunity workflow, data quality and accuracy, CRM hygiene, quotes, and forecasting
• Collect and analyze feedback from the customers to improve internal processes and customer loyalty
• Monitoring accounts and identifying upsell and cross-sell opportunities.
• Proficient in handling customer "save" situations, including conducting discovery calls, identifying pain points, and resolving objections.
• Developing strategies to reduce churn and increase customer lifetime value
• Measuring KPIs to gauge the success of retention efforts

Qualifications:

• 1-3 years of Retention and/or Sales experience, preferably with a media background.
• Experience presenting to small business owners, Executive level and C-Suite clients.
• Ability to identify and highlight customer ROI and business value.
• Excellent communication skills and problem solving ability are critical.
• Experience with subscription and partnership products.
• Strong ability to think at scale while balancing customer experience outcomes.
• Proven track record of hitting & exceeding monthly sales targets.
• SaaS experience is a plus!

Additional Information

• Location: Remote, but local to Nashville is a huge plus
• 9 company holidays
• Healthcare benefits
• 401k
• Learning and career growth opportunities
• Regular company outings - lunch and happy hours!

About AdPostAdPost is backed by 15 years of leadership experience building advertising and marketing products for publishers. Our marketing platform provides local marketing and advertising solutions to thousands of small to medium-sized businesses (SMBs). AdPost's directory-driven marketing technology effortlessly monetizes your business's brand. AdPost AI does the work for its customers through several key features and capabilities. Publishers and local businesses benefit from integrated direct sales teams, native advertising, personalized profiles and deals pages, a Trusted Business directory, email and SMS campaigns, and more. With a user-friendly dashboard and custom reporting, you and your customers will see what’s working and what’s not to optimize spend and increase revenue for both.