Accounts Receivable Manager
The role of the Accounts Receivable is a highly collaborative and influential role at Caesarstone, ideal for someone who thrives in a fast-paced environment. We are seeking a strong communicator who prioritizes relationship building and is versed in managing customer credit risk. The successful candidate will have a history of process improvements and process creation/adoption that enable efficient cash collections while maintaining excellent customer relationships. This candidate will have a passion for coaching and for learning in an evolving environment. The Manager of Credit and Collections will report to the Director of Credit – North America and will be a key leader on the finance team. This role requires consistent interaction with external customers as well as Sales, Services, Finance and Legal departments to initiate and maintain relationships with customers and to collect fees invoiced to customers.
Essential Duties And Responsibilities
Job Requirements
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment with Caesarstone US may be contingent upon completion of background check, drug test, execution of an employment agreement, or any other contingencies the employer may require.
We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.
Essential Duties And Responsibilities
- Management of the collections team with responsibility for U.S. accounts receivable aging and cash application
- Interaction with customers and other departments to consistently deliver superior customer service as well as to support company initiatives
- Resolution of escalated customer disputes
- Implementation of best practices around processes and the use of technology to enhance efficiency and effectiveness of cash collections and cash applications
- Provide guidance to management on corporate credit policies
- Recommend and implement initiatives to improve cash collections processes with a focus on scaling collections operations
- Review and enforce contractual terms for customer payments
- Assist in the development of collections forecast as well as cascading and tracking team and individual collections goals
- Deactivation of delinquent customer accounts and reactivation as appropriate
- Create weekly and ad hoc management reporting and various account reconciliations as needed
- Coach the collections team to ensure achievement of goals and continuous improvement
- Liaise with management and advise, as needed, to ensure that transactions are integrated effectively
- Handle escalated communication, as necessary, in a professional manner to ensure customer satisfaction
- Maintain customer contact information
- Manage relationship with 3 party collections agencies and legal support as appropriate
- Estimate reserve requirements for credit memos and bad debt write-offs
- Support month/quarter/year-end financial close process
Job Requirements
- 5+ Years of hands-on, full cycle accounts receivable/credit and collections experience
- Previous people management experience
- Excellent verbal and written communication skills
- Strong Microsoft Excel Skills
- Extensive knowledge of credit and collections best practices
- Must be able to excel in a face-paced, goal oriented and driven environment
- Ability to work with high volumes of customers and transactions
- Ability to represent the Finance Department favorably with other departments and external third parties including auditors and customers
- Strong negotiation and persuasion skills
- Competitive base salary ($93,000 - $100,000) plus bonus opportunities.
- Comprehensive benefits package.
- Generous paid time off and holidays.
- Ongoing educational and training opportunities.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Operation of desktop computer and peripherals
- Extended periods of sitting
- Interaction with employees, management, and the public at large
- Working in a busy office environment with frequent interruptions
Employment with Caesarstone US may be contingent upon completion of background check, drug test, execution of an employment agreement, or any other contingencies the employer may require.
We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.
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Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Accounting/Auditing and Finance -
Industries
Wholesale Building Materials
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