Claims Manager

We are seeking a dynamic and experienced Claims professional who is partnership oriented and views communication as the cornerstone of their success. Joining Obsidian means embracing a remote work environment rooted in a culture of collaboration, innovation, and being a best-in-class program insurer. If you have a proven track record in claims management and a partnership-oriented approach to claims handling and resolution, we invite you to apply!

Tri-state area or northeast preferred, will consider applicants anywhere on the east coast, possibly those located in the central standard time but not further west than central

Reports to: Director of Claims

Travel required: 10-15% which includes two company offsites per year

No direct reports

Responsibilities

Engage with our TPA partners to ensure proper claims handling and service delivery. This

includes:

• Maintaining a diary and performing oversight on claims with anticipated exposure meeting or exceeding the TPA’s delegated authority level
• Collaborating with and directing the TPA claims team on individual case strategies, counsel and vendor selection, plans of action, and disposition
• Granting reserve & settlement authority on claims above the TPA’s delegated authority level
• Reviewing and approving all TPA coverage analyses and position letters, either independently or with the assistance of coverage counsel
• Completing program level TPA claim audits
• Attending mediations and trials
• Maintaining overall responsibility for the claims portion of designated programs

Act as the Obsidian claim representative for assigned programs. This includes:

• Completing claims due diligences on prospective general agent and TPA partners
• Communicating with our general agents on individual claims
• Engaging with our general agents to resolve any claims, policy, risk control, or client service issues
• Completing all required reinsurance reporting and communication

Partner and communicate with all internal Obsidian disciplines on claim & program issues. This

includes:

• Working with Finance on regular payment and loss funding tasks
• Engaging with Legal on regulatory issues, wording of claim administration agreement/claims guidelines, and format/content of coverage position letters
• Communicating with Underwriting on new program due diligences, high exposure losses, client/risk selection concerns, trends, and other topics of interest
• Presenting high exposure losses to the executive team at claim roundtables
• Meeting regularly with Actuarial to discuss losses and loss trends within each program and line of business

Qualifications

• Minimum of 10 to 15 years’ experience handling and managing multi-line commercial claims, including general liability, auto liability, professional liability, construction, property, and cyber - HIGH preference for commercial construction and contractors experience
• Bachelor's degree preferred or relevant years of experience
• Experience working with TPA’s and performing claims oversight & supervision Ability to handle high exposure claims
• Experience with claims in multiple jurisdictions
• Familiarity with policy forms, endorsements, and coverage interpretations
• Strong written and verbal communication skills
• Superior organizational, analytical, time management, client-service and problem-solving skills
• Ability to work equally well both autonomously and within a team environment
• Comfort level with preparing and completing presentations, both internally as well as to current and prospective partners