Collections Supervisor

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About The Role

The Collection Supervisor is responsible for management of the credit & collections functions for Matson Navigation and limited collection functions for Matson South Pacific and Matson Terminals. The average receivables balance is $220M.

This position offers a hybrid work schedule.

What you’ll do:

• Reduce bad debt expenses by evaluating receivable effectiveness, specifically on items aged over-30 days, through increased focus and accountability on these older items.
• Lead and manage collections team.
• Review and approve miscellaneous invoice (X-bill) transactions for input or cancellation into the ERP.
• Provide management team with monthly scorecard, tracking by customers, portfolio (fish customers, consolidators, etc.) and reason for billing delays.
• Work closely with Customer Service or Sales team to resolve dispute invoices.
• Monitor escalated or high-risk accounts and prepare monthly summary for senior management team. Prepare weekly receivable and DSO reports summarizing aging activity by portfolio.
• Monitor all customers on payment plans and create a consolidated aging format for distribution.
• Responsible for the credit function including evaluating requests for credit, setting up terms in Workday, revoking credit when needed and communicating with customers and sales teams regarding changes in credit status.
• Oversee internal and 3rd party audits by serving as the central point-of-contact for all documentation requests related to the receivables area.
• Compile and maintain SOP documentation for all functions related to collections.
• Coach and monitor the collection team’s performance and adherence to the company’s code of conduct. Responsible for performance reviews and address performance issues.
• Work closely with IT teams to record, track, and ensure resolution of technical issues.
• Gather data on business requirements and assist in testing for upgrades and system implementations.
• Coordinate the billing of & Maersk Alaskan operations, including collection activity.
• Document SOP requirements and update as business needs change.
• Reduce payment delays caused by adjustment.
• Escalate all disputed rates to appropriate parties and manage resolution of unpaid charges.
• Monitor receivables aging and work closely with carriers to ensure payments are received within terms.
• Identify areas for systems or process improvements and document requirements.
• Complete any necessary documents required for the systems or process improvement and obtain appropriate approvals.
• Work with various individuals and departments throughout the organization, as appropriate, to complete the system or process improvements.
• Engage with Sales, Customer Service and Operation management to resolve past due invoices and or other issues impacting customer issues.
• Ensure collection team’s compliance with SOX and other applicable internal control processes.
• Develop, implement, maintain, and document processes related to business continuity.
• Responsible for the credit application process, to include reviewing credit applications and granting or declining submissions on a timely basis.
• Regularly engage key customers or other customers as needed to ensure that the customer’s needs are being met while addressing past due balances.
• Responsible for producing and or developing financial schedules on a weekly & monthly basis, to include material for the executive committee meeting.
• Provide analysis on customer payment trends and past due balances.
• Work closely with the AR Supervisor to ensure that the receivables data for customers is accurate.
• Work closely with the IT ERP Team to identify system enhancements that will benefit collection activity or customer satisfaction.
• Continuously evaluate existing process & procedures within the department and implement those changes necessary to improve efficiency and quality without sacrificing SOX controls.
• Provide support to Finance Department leadership as needed to meet the departmental objectives.
  
  

You have these skills:

• Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
• Planning/Organizing - prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
• Ability to motivate staff, including developing measurable standards for each direct support.
  
  

And these qualifications:

• Bachelor's degree (B. A.) from four-year college or university and three years related experience is required.
• Prior supervision experience.
• Project management skills and prior experience with project management; PMP Certification desired.
  
  

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

#MI