As a Concierge at Sea Island, you deliver extraordinary guest experiences every day. You are a gracious ambassador for Sea Island with every
interaction, maintaining high visibility in the lobby area as you offer warm greetings, information and assistance. You provide friendly, attentive,
and timely service, engaging every guest to create a positive and seamless experience throughout their visit. As a member of our Guest Services
team, you live and share your passion for genuine hospitality in your commitment to enriching lives.
You are vital to Sea Island’s culture of delivering meaningful, memorable experiences. You stay current in coastal Georgia information and
amenities and enthusiastically make knowledgeable recommendations. You make reservations for transportation, sightseeing, tours, dining,
auto and golf cart rental, golf tee-times, spa and salon services, sports and water activities and other areas as requested. You set up and
coordinate delivery of guest amenities, and support front desk operations as needed. A key part of your role includes specialized services for our
VIPs, including acting as a valued intermediary to streamline and curate their experience.
As a key Guest Services team member, you exhibit a high level of coordination, communication, and teamwork with related service teams. and
always provide Five-Star service.
Job Essentials
Maintain knowledge of Sea Island’s properties, services, offerings, and the local area to answer questions and enthusiastically share this information with guests and members.
Consistently follow your team’s processes and procedures, including standards for quality, timing, attendance, and appearance.
Maintaining a clean and organized work environment and immediately report any maintenance or safety issues.
Utilize creative problem resolution skills to help resolve service issues in a timely and positive way, following up with guests, members, and other departments as needed.
Willing and timely execution of other duties as delegated by leadership.
Job Requirements
Minimum of one year experience in Guest Services, Concierge or Front Desk Office at a luxury hotel or resort is preferred
Computer skills and proficiency in Microsoft Office software applications such as Word, Excel, and Outlook
Physical strength and stamina to perform a role in guest services in a resort environment, maintain ongoing physical activity throughout a scheduled shift to include lifting 30+ pounds, comfort with noise levels and repetitive tasks with or without a reasonable accommodation
Ability to kneel, crouch, squat, climb, stand, sit, reach, stretch, bend, push, pull, and walk, for prolonged periods
Timeliness and flexibility – you agree to work a flexible schedule. We work at peak business hours, which for us includes weekends, early mornings, evenings, and holidays.
Excellent communication skills in English, both written and verbal
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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