Applications Analyst

SUMMARY: Application analysts are responsible for resolving day-to-day production issues as well as providing setup, training and implementation support for long- and short-term projects for both digital and print publishing systems across all sites receiving support from McClatchy.

The anticipated base pay range for this position is between 90k and 120k annually. Individual base pay may vary within that range depending on job-related knowledge, skills, experience, relevant education, department equity, training, geography, and local wage and hours laws.

Essential Duties And Responsibilities

Analysts should be able to:

• Troubleshoot and resolve production issues across multiple systems on deadline
• Identify, document and escalate issues to appropriate internal and external groups
• Communicate effectively (verbally and written) with users and support personnel across the world, who have varying levels of computer/technical skills and English-language skills
• Prioritize support and project tasks and manage deadlines
• Test integrations, bug fixes, patches, and development releases, and provide feedback on technical and non-technical requirements
• Manage small projects
• Work independently and in teams
• Learn new technologies and workflows quickly and implement them
• Train end-users and support staff on system and workflow changes
• Create and maintain technical and user documentation
• Follow company and technology standards and policies, including change management
• Provide on-call support coverage, which will require some night and weekend shifts
  
  

Minimum Qualifications

EDUCATION, EXPERIENCE and/or SKILLS:

• 3-4 years related experience and/or training, or equivalent combination of education and experience needed to perform the tasks and responsibilities of the position.
• Experience in technical support of editorial publishing systems
• Familiarity with journalism practices and standards
• Strong general technical skills and analytic abilities
• Knowledge of digital and print publishing technologies, including StiboDX’s CUE Web and CUE Print systems
• Strong customer service skills
• Familiarity with XML, JSON, MySQL queries and APIs
• Experience with JIRA and Confluence
  
  

About McClatchy

Our impact is growing every day. 30 growing markets. Over 65 million monthly readers. Pulitzer Prize-winning. A strong portfolio of dynamic partnerships and smart investments. Our award-winning journalism, digital reach, and commitment to innovative growth have never been stronger.

As a member of the McClatchy family, you are part of a flexible, empowering, and exciting culture dedicated to creating a work/life balance and consistent opportunities for growth—a place where you have a voice and the ability to impact our future. It’s an exciting time to be here. Our company is experiencing the most transformative period in its history. We’re multiplying in the digital space and delivering award-winning journalism in innovative ways.

McClatchy strives to be an employer of choice, and our benefits package is made with this goal in mind. With a focus on well-being and daily life, our package options include healthcare coverage for employees and their families, financial protection from expected and unexpected expenses, multiple no-cost wellness resources and even coverage for four-legged friends.

Our overall benefits package also includes a 401(k) with employer match, competitive paid time off and corporate holidays, and a variety of mental health benefits. For more information on McClatchy's benefit plan, please visit McClatchyLivewell.com.