Lighthouse Lab Services is the nation's premier laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, and industry experts.
Within our teams, Lighthouse enjoys a rewarding atmosphere built on teamwork, recognition, and growth. This atmosphere enables us to provide innovative solutions and extraordinary client service to fulfill our mission of making quality laboratory testing more accessible.
We are looking for two, remote Account Managers to join a growing team that offers excellent customer service to our clients.
Position Summary
The Account Manager will serve as the client expert and focus on supporting the daily relationships with our managed lab clients, comprised of toxicology and molecular diagnostics testing for ongoing support in addition to identifying areas of growth for client and LLS for continued and long-term successes.
The incumbent is responsible for daily documentation regarding clients, file maintenance, and excellent customer support for our clients and LLS departments, while adhering to department and company goals, policies, and deadlines.
Qualifications
Minimum high school diploma or GED or an equivalent combination of education and experience. 3 to 5 years in Account Management, Customer Service, or equivalent experience and education. Prior healthcare experience preferred, laboratory experience a plus.
Knowledge Requirements
Outstanding communication skills with a thoughtful and collaborative approach to relationships
Client focus, attention to detail, proactive approach for conflict resolution and finding solutions
Comfortable with difficult conversations with Clients regarding topics like billings, invoicing, turn-around-times, etc
Ability to handle multiple projects and tasks at once while maintaining excellent composure
Ability to synthesize information from all resources to make recommendations and referrals for growth opportunities with LLS and a path for client satisfaction and retention
Highly organized and ability to prioritize client and LLS objectives
Outstanding written and verbal communication skills
Microsoft Office (e.g. Outlook, Word) experience required
BASIC DUTIES INCLUDE, BUT NOT LIMITED TO
Develop and maintain positive working relationships with assigned client base and internal LLS teams to maximize client satisfaction and retention
Work cross-functionally to provide key customer feedback and process improvements
Provide excellent client interaction, while managing and keeping interactions and relationships positive
Desire to question, probe, and/or challenge clients and/or internal teams in order to ensure ultimate needs are met
Creative use of problem-solving skills to ensure clients are satisfied.
Ability to reconcile data from multiple sources to continually drive value for customer satisfaction and retention
Proactively facilitate client outreach, including but not limited to check-in calls, meetings, emails, and texts
Be available and flexible on time spent throughout the day to field ongoing client questions and address accordingly
SALARY AND BENEFITS
$23-28 hourly based on experience
Medical, Vision, and Dental benefit offerings
15 days Paid Time Off (vacation and sick days)
10 Paid Holidays
401(k) retirement plan with up to 4% Company match
Company-provided group life + AD&D, short and long-term disability insurance
Paid Volunteer Time Off
Partially Paid Medical Leave / Paid Parental Leave
Company sponsored events, socials, snacks + more
It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact hrsupport@lighthouselabservices.com for assistance.
Lighthouse Lab Services | 800-838-0602 |
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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