United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
Company Page: http://www.united-imaging.com/en/home/
Benefits
When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)).
Job Summary
As the Vice President of Technical Support & Service Training, you will spearhead the development and strategic management of our call center, technical support, and service engineer training center. Your mandate is to deliver a world-class customer experience, ensuring real-time solutions and exceptional service delivery through a robust team of subject matter experts
Duties And Responsibilities
Build and lead a dynamic team to transform technical support and customer care initiatives.
Oversee daily operations of Tier 2 customer support and drive the comprehensive training of service personnel across North America.
Architect and implement operational metrics dashboards to monitor and enhance service quality.
Foster a culture of excellence that upholds United Imaging's commitment to delighting customers and differentiating our healthcare experience.
Champion innovative solutions and online support strategies that set industry standards.
Ensure documentation for training, installation and service is up to date, clear and effective
Develop and manage budgets, plans, and policies that align with organizational goals for customer satisfaction and responsiveness.
Requirements
A seasoned professional with 15+ years in technical support and service roles, boasting significant leadership experience and a history of driving new program development
A passionate and collaborative leader, adept at building and inspiring cross-functional teams to achieve ambitious goals.
Skilled in managing rapid organizational growth and maintaining high service quality during expansion.
Highly adaptable, with a proven ability to navigate changes in priorities and business conditions effectively.
Seniority level
Executive
Employment type
Full-time
Job function
Other
Industries
Medical Equipment Manufacturing
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