How can you ensure your clients have a smooth travel experience?

Knowing the right destination and Itinerary starts with understanding client's preferences. The preferences can include airline, stopovers, hotel type e.g. beach front or city view, class of service etc. The data you have on their travel style and choice overtime will serve as a guide. Then things like budget, what they're expecting from that trip should also guide you when choosing a destination for them.

Before the tour even begins, start with meticulous planning and confirm every booking. Have a plan 'B' in some places just in case the weather changes suddenly or a site is closed.

The main way that we make sure our clients have a smooth travel experience is by being on the ground in Morocco. Our team visits every riad, we know all of our drivers personally and we offer 24 / 7 emergency phone assistance. We all know that “things happen” while you travel. Our goal is to minimize them and then solve them as soon as possible from on the ground.

Choosing the right destination and itinerary that satisfies the client's needs is key. Every trip that we plan is customized for our clients. We take the time to find out what is important them and find out what they want to do. Do they want to relax, go sightseeing or are they looking for adventure. Once we have that information, we can craft a custom itinerary just for them that includes flights, hotel, excursions and transportation from the airport to hotel and back to the airport.

Mostly, by impeccable knowledge of your product - what you can offer and what you cannot. Never promise something you are not entirely sure about or that is not in your control. Better to decline than to give false expectations. And of course asking questions is a key as well. The more you learn about your clients and their travel needs, the easier to make the arrangements.

Anyone with a computer can book travel but to plan travel you need to really know your client. During that first telephone conversation I want to know why you are taking this vacation? What do you want to achieve? Many times when you find out the Why it is easier to match them with the Where.

We always make sure that our clients have detailed travel documents that include all the pertinent information they need for the flights, hotels, transportation and any activities. In addition, we provide them with destination information and what is required for entry into that destination. There could be visas or online immigration forms that are required and we guide them through the process to make sure there are no issues. We also monitor the destination and make sure that they are aware of any changes that might affect their travel plans. We always recommend travel insurance especially for Medical coverage while outside the country and we always give them a 24-hour emergency contact should any situation arise.

An important factor to ensure your customers have a seamless travel experience is to provide a comprehensive detailed information regarding the trip. This includes relevant information about the air tickers, hotel reservation, transportation, tour activities, emergency phone numbers and travel health insurance. It is also advisable to keep them up to date about the recent changes that may affect their travel plans. Keeps tabs on them by checking up on them during the trip and also after they return from the trip to main the customer relationship with the client.

One of the biggest advantages of using a certified travel advisor is that we offer personalized service and first hand experience and that is something that you can't get when you book travel online. We are always available to answer your questions and to help if you need to modify or cancel your plans.

The use of technology is vital when communicating with clients during their trip. WhatsApp, Zoom Call, Skype and other social apps can be used for effective communication throughout their trip. The use of other social media apps like Instagram, Facebook, Threads, Snapchat can also to use to share and promote their travel experience. The use of modern technology is very important to promote clients travel experience and create more visibility.

From my experience, it's not enough to request feedback. Following up with the client who provided it is essential. This shows respect for their time and effort and also helps to build a stronger relationship. You can use the feedback to enhance the experience for future clients. Staying connected after a tour is more than just a business strategy. It's a way of showing our clients that we genuinely care about them, not just the financial aspect of their trip. We want our clients to feel like friends, not just transactions, and keeping in touch is one way we can show that. Setting clear expectations is more than just a requirement for every travel event. Our commitment is to ensure our clients feel well-prepared for their journey.

One thing that I have found vital as a Travel Expert is the continuous learning and upgrading my skills in the Travel Industry. Attending travel seminars and webinars, online courses, joining travel trend groups, doing some research can improve the knowledge in this sector. Network and collaborating with other travel professionals can be an added advantage. Seeking professional advice from other travel experts and mentors on how to improve the quality of services rendered to clients is also a plus.

To ensure clients have a smooth travel experience, provide clear communication, assist with itinerary planning, offer 24/7 support, provide relevant information about destinations, arrange transportation and accommodations, offer travel insurance options, and anticipate and address any potential issues proactively.