You're trying to create user stories. How do you make sure they're effective?
User stories are an essential tool in User Experience (UX) design, acting as a bridge between the technical aspects of development and the human-centric needs of the end user. They help to focus the design process on user requirements by describing a feature from the perspective of the user. To ensure your user stories are effective, they must be clear, concise, and centered around the user's experience. Moreover, they should be testable, providing a clear criterion for what constitutes success. By crafting user stories that are goal-oriented and user-focused, you can create a product that truly resonates with its users.
To create effective user stories, start by clearly defining the goals. What is the user trying to achieve? Understanding the end objective is crucial for crafting a story that is both relevant and helpful. This step ensures that every user story aligns with the broader aims of the project and meets the actual needs of your users. Remember, a well-defined goal makes for a user story that is straightforward to follow and implement.
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To create effective user stories, keep them clear, concise, and focused on value. Start with "As a [role], I want [goal] so that [benefit]." Involve stakeholders to ensure alignment with user needs. Prioritize stories based on their impact and feasibility. Add acceptance criteria to define "done," making stories testable. Break down complex stories into smaller, actionable tasks. Regularly refine them through collaboration with the team and users, adjusting as needs evolve. This way, your user stories are relevant, feasible, and directly contribute to delivering a quality user experience.
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In my view, a userstory should be as simple as it can and with specific goal in mind. The shorter userstory (in terms of story points), the better it is. There are many formats to follow, however, in our development, we followed below (mentioned also by Ramy), As a <role>, I wanted <expectation> so that <overall outcome>. Always size stories and have acceptance criteria.
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I think the important thing is detail. The team you're writing for doesn't always have the same knowledge base as you on the project, so you want to be sure that they have a reference point. As an example: recently we had a batch of tickets involving reports that had one name in the data warehouse, but were referred to by the client name instead by those that ran them. The ticket and the ask ended up being very confusing because of that disconnect.
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Crafting impactful user stories entails succinctly articulating the user's needs, objectives, and intended results to offer precise direction for the development team. These narratives strike a balance, providing enough detail to convey essential functionality without inundating the developers. Moreover, effective user stories incorporate acceptance criteria, outlining the parameters for story completion. These stories should be a collaborative effort involving the product owner, development team, and other stakeholders to foster a collective comprehension of the requirements.
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To make sure they're effective, start with a user-centric approach, focusing on the needs and goals of your users. Keep the stories clear and concise, using simple language that is easy to understand. Include acceptance criteria to define when the story is complete and meets the user's requirements, and prioritize stories based on their importance and impact. Collaborate with stakeholders to create user stories and provide context for each one, including who the user is, what they want to achieve, and why it's important to them. Use personas to represent different types of users and their goals, and iterate on user stories as needed to ensure they remain relevant and effective throughout the project.
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- To ensure user stories are effective, I'll involve stakeholders and team members in the creation process to gather diverse perspectives. - I'll use clear language, and focus on the user's needs and goals to ensure the story reflects the user's experience.
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Imagine you're telling a story about what you want to do to a kid in a clear and simple way. You say, 'I want to build a LEGO castle so I can play with my friends.' This helps everyone understand what you want to do and why it's important. Writing a user story is like telling this kind of story so everyone knows what to make and why.
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To create effective user stories, you must first understand the problem you are trying to solve and the business value that will be provided once the problem is solved. Understanding these two items makes it easier to empathize with the users, determine features that provide the most value, and address scalability for future enhancements. Next, you must understand each persona. Put yourself in the user's shoes and create a journey map to think through the happy and exception paths, actions, and opportunities that would provide an exceptional user experience. Lastly, write the story from the persona's perspective. Doing this will help you stay focused on effectively solving the user's problem. I use this method, and it works every time!
Understanding your users is pivotal. Who are they? What are their behaviors, needs, and motivations? This knowledge enables you to create user stories that are not just hypothetical scenarios but reflections of real-world use cases. Empathy maps and personas are tools you can use to get into the mindset of your users, ensuring that the stories you create are rooted in genuine user experiences.
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User understanding is vital. Know their behaviors, needs, and motivations. Create real-world user stories, not just hypothetical scenarios. Empathy maps and personas help you get in their mindset. Craft stories rooted in genuine user experiences. Design with empathy and make a meaningful impact.
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When creating user stories, avoiding bias is essential to accurately reflect user needs and experiences. Bias can distort the true requirements and priorities of a product, leading to features that miss the mark. By staying objective, you can ensure user stories are grounded in actual feedback and data, leading to more relevant and effective product development.
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Understand the user needs and goals First confirm with requirements Then understand about the need of the product and it's impact to users Then understand the user pain points and their exact goals by using user person and empathy mapping Then just design a few screens and get a feedback form users. From the feedback collected make changes and follow the same process Conclusion : Design is a iterative process
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Comprehension by the user is crucial. Understand their behaviors, requirements, and incentives. Develop user stories based on actual experiences and situations, rather than relying on theoretical possibilities. Empathy maps and personas facilitate the process of understanding and adopting the perspective of another. Create narratives based on authentic user experiences. Create designs that demonstrate empathy and have a significant influence.
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One thing I found helpful is to have a serious conversation with the user and try to understand what are there daily challenges.
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It's very important to start with the user in mind. Who wants the functionality. What it is they want. Why they want it. This can be achieved by creating empathy maps and user personas which can then help us understand defining what action or intent the user wants to accomplish and why this addresses a need, a core value, or a goal derived from the experience.
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Effective user stories begin with deep level of user empathy. To prepare effective user story very first you need to understand your users - in terms of their behaviors, needs, phycology, pinpoints and motivations. Such analysis transforms user stories from generic ideas into relatable experiences. To achieve this seamlessly you can use tools like empathy maps and user personas. By understanding their thought processes and goals, you can craft user stories that resonate with real-world use cases. This ensures your stories address genuine user needs and contribute to a product that users will love.
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To truly understand users and their pain points, start by mapping their journey with your product. Gather data from analytics and direct feedback. Ask open-ended, empathetic questions like "What challenges do you face with our product?" and "How does this issue make you feel?" Use these insights to build detailed user personas, focusing on their needs, goals, and frustrations. Conduct polls asking about satisfaction, feature usefulness, and areas for improvement. This empathetic approach will help you create a user-centric product that addresses real needs.
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Understanding your users is key. You need to know who they are, what they do, and what they want. This helps you create user stories that reflect real-life situations, not just made-up scenarios. Ensure that your user stories accurately represent the experiences and needs of your users.
Clarity in writing your user stories cannot be overstated. Each story should be simple and to the point, avoiding technical jargon that could obscure its meaning. A clear user story is easily understood by all team members, from developers to stakeholders. This clarity ensures that everyone has the same understanding of what the user needs and how to achieve it.
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Just keep it simple avoiding fancy words that might confuse the team. Make it so simple so that a new joiner to the team can get it the first time they read it.
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Follow the “As a [User], I Want [Goal] So That [Benefit]” Format for defining the story. Acceptance criteria of a user story should be non-ambiguous so to be understood clearly by all the relevant stakeholders (engg. team - dev, QA, product and thw end users). One can use simple language to describe or Gherkins (Given When Then) format. Ensure that the stories are testable.
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Just keep it simple avoiding fancy words that might confuse the team. Make it so simple so that a new joiner to the team can get it the first time they read it.
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1. Maintain Simplicity and Conciseness: User stories should be succinct and focused. The user's objective is to effectively explain their desired outcome in a concise manner, either through a single sentence or a brief paragraph. Minimize superfluous information and specialized terminology. 2. Employ the 3Cs methodology: The 3Cs framework for user stories consists of cards, conversations, and confirmation. Cards serve as written representations of the user story, conversations involve debates and agreements related to the tale, and confirmation entails the acceptance criteria that must be fulfilled in order for the story to be deemed finished.
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When writing a user story for a global team consider spelling out abbreviations. Also be careful using terminology that could have more than one meaning. The language the story is written in may not be the developers first language. Be sure to go over the stories with the developer to be sure it's clearly understood.
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Probablemente el punto más desafiante de las historias de usuario están en la redacción de la misma. Creo que los puntos anteriores de entender al usuario se materializan aquí donde a pesar de tener un backlog muchas veces lleno de utopías y deseos el trabajo del PM SM o analista está en ser capaz de traducir ese deseo a una oración concreta, realizable y fácilmente entendible por todos los stakeholders
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Remember the template: As a [persona], I [want to], [so that]. [persona]: Who are you designing for? Go deep to convey how that person works, thinks and feels. [want to]: describe INTENT — not the FEATURES they use. What is he/she actually trying to achieve? If you’re describing any part of the UI and not what the user goal you're missing the point. [so that]: how does their desire fit their bigger picture? What’s the overall benefit ? What is the big problem? Example: As a manager, I want to be able to understand my colleagues progress, so I can better report our sucess and failures.
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Focus on the WHAT (are you trying to achieve) in the story not on the HOW. Let the team decide how the how looks like. This also helps to understand that a well and detailed described story is mandatory so everyone can work on it, no matter the area of expertise.
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Write user stories in clear, straightforward language without unnecessary jargon. Keep user stories short and to the point, focusing on the essential information. Make sure everyone on the team has the same understanding of what the user needs and how to meet those needs.
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Write user stories in the format: "As a [type of user], I want [an action] so that [a benefit]" This format keeps the focus on the user and their needs. Be concise and avoid technical jargon to ensure clarity for all team members. Eg: "As a new user, I want a guided tutorial so that I can quickly learn how to use the platform."
User stories are not set in stone; they are living documents that can be refined as new information comes to light. It's important to review and iterate on your stories regularly. This iterative process allows you to adjust to user feedback and evolving project requirements, ensuring that your user stories remain relevant and effective throughout the development process.
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Within the framework of user stories, the phrase "keep iterating" signifies the ongoing process in which the development team consistently enhances and refines the product or service by incorporating user feedback and testing outcomes. This guarantees that the ultimate outcome fulfills the requirements and anticipations of the users, and that it continues to be competitive in the market.
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Ah tiens, encore une caractéristique du design thinking : l'itération. Cela dit, ce n'est pas eux qui l'ont mis en place en premier mais le manifeste agile. Comme il faut ajuster ces persona et user journey au fur et à mesure que l'on apprend =>test & learn qui est la dernière phrase du design thinking (tout est dans tout, c'est fou)
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Stagnation leads to lackluster results - no different than planting seeds in a field and never tending to them, while somehow expecting the crop to yield exponentially. Evolve the story to match the journey of the current user, because the current user is who the target is; not the user that was defined at the beginning of the project. To me, this is the most critical part of even bothering to craft a user story to begin with. If it's not relevant, it's not effective, and therefore it's not worth the effort. Always be in touch with your user and be confident that you are walking the same path they are!
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Regularly reviewing and iterating on your stories is essential - this iterative process allows you to adapt to user feedback and evolving project requirements, ensuring your user stories remain relevant and effective throughout development. Continuously refining user stories helps maintain alignment with users needs and project goals, ultimately enhancing the final product. User stories are not static; they are living documents that can be refined as new information emerges.
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Think of user stories as living documents, not set in stone. They can and should be refined as new information comes to light. Regularly reviewing and iterating on your stories is crucial. This ongoing process allows you to adapt to user feedback and evolving project requirements, ensuring that your user stories stay relevant and effective throughout the development process. Embracing this flexibility helps keep your project aligned with user needs and goals.
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Don't forget that there always comes a moment when it's time to stop. The next iteration might bring you back to where you started. I have encountered this situation several times. Have you?
Collaboration is key in ensuring the effectiveness of user stories. Regularly engage with your development team, stakeholders, and most importantly, your users. This collaboration provides diverse perspectives that can enhance the quality of your user stories. It also ensures that the stories are feasible from a technical standpoint and that they truly resonate with users.
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1. Establish priorities and enhance: Determine the order of priority and feasibility for user stories, and make necessary improvements to them. This guarantees that the most crucial characteristics are prioritized and that the narratives are in line with the general objectives of the product. 2. Employ Agile approaches: Utilize Agile approaches, such as Scrum or Kanban, to foster collaboration and incremental development. This facilitates the process of decomposing the user stories into smaller, manageable components and promotes efficient collaboration within the team.
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To ensure your user stories hit the mark, collaboration is crucial. When you collaborate, you bring together different viewpoints. This diversity helps catch things you might miss on your own and leads to more well-rounded user stories. Your users are the ultimate judges. By involving them in the process, you gain valuable insights into what really matters to them. Collaborate early and often to create user stories that truly resonate and drive your project forward.
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For me, the key here is interdisciplinarity. From my perspective, we often tend to seek feedback from like-minded individuals because it makes it easier to formulate our questions. However, it is even more interesting to solicit feedback from diverse and interdisciplinary partners. In my view, this kind of feedback is reflected in the quality and meaningfulness of the outcome.
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I somewhat disagree with this part! The reason is that maybe the developer or other people, for ease of work or even laziness, etc. Give words, comments and suggestions, even bad ones! So what is the solution? - The best way to benefit from the opinions of others should be in areas close to the activity and life of the same person! Not more than that.
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Collaboration is essential for crafting effective user stories. Regularly engaging with your development team, stakeholders, and most importantly, your users brings diverse perspectives that can significantly enhance the quality of your stories. This collaborative approach ensures that the stories are not only technically feasible but also genuinely resonate with users. By working together, you create a more comprehensive and user-centered product.
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It's a great practice to interact frequently. A 'fresh' perspective from different team members is invaluable. It's always interesting to hear the opinions of new team members.
Finally, validate your user stories by testing them against real-world scenarios. Can the user achieve their goal as described? Validation is a critical step in confirming that your user stories will lead to a product that performs as expected, providing a satisfying experience for the end user. This step helps to avoid any misunderstandings or assumptions that could lead to a product that misses the mark.
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Validating user stories really makes a difference in bridging what we think will work and what actually does in the real world. I like to test our stories by putting them into real-life scenarios—kind of like a day in the life of our user. It's a hands-on way to see if our ideas hold up and to catch anything we might have missed. Plus, it’s super helpful to get feedback directly from users early on. They often point out things we never would have thought of! At the end of the day, our goal is to not just meet user expectations, but to delight them, and getting our stories right plays a big part in that.
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Keep them small: Break down large features into smaller, manageable user stories. This makes it easier to estimate and prioritize work, and allows for more frequent delivery of value to the users.
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- Clearly define what the user is trying to achieve. Understand the end objective to ensure alignment with project aims and user needs. - Keep user stories simple, concise, and free of technical jargon. Ensure everyone on the team understands the user's needs and how to meet them. - Test user stories against real-world scenarios to confirm they lead to the desired outcomes. Validation helps avoid misunderstandings and ensures a satisfying user experience.
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Quantitative validation can be used to assess user stories credibility, coherence, and usefulness. To this end, Salminen et al. (2018) suggested an instrument for persona perception scale that could be adapted to user stories. Salminen, Joni & Kwak, Haewoon & Santos, João & Jung, Soon-Gyo & An, Jisun & Jansen, Jim. (2018). Persona Perception Scale: Developing and Validating an Instrument for Human-Like Representations of Data.
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Define specific acceptance criteria for each user story to establish what needs to be done for the story to be considered complete. Example: "Given I am on the checkout page, when I enter my payment details, then they should be securely saved for future use."
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Voir point 4. Encore et toujours une étape du design thinking. La "dernière" même si ce cadre de travail méthodologique n'est pas un chemin linéaire mais bien composé d'aller retour entre chaque phrase au fur et à mesure que l'on apprend des utilisateurs et de leurs usages.
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On should capture customers needs/problems very accurately and should be always exact verbiage of what customer states. Many times interpreting customer ask our own way is where the first bug starts...now break down the ask to one or multiple doable tasks that can be verified and validated...the more you show and verify the accurate and effective user stories become.
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Prioritize: User stories should be prioritized based on their importance to the project and the value they provide to the users. This helps the team focus on delivering the most valuable features first.
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Medir el impacto/urgencia para determinar prioridades. Mientras al primero se define por el equipo de desarrollo y el segundo por el usuario es un método que me ha servido mucho para definir prioridades
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