What do you do if your virtual onboarding process is facing challenges?

When virtual onboarding hits a snag, let's troubleshoot with a smile! Start by gathering feedback—reach out to new hires and team members to pinpoint pain points and areas for improvement. Simplify the process—break it down into manageable steps and provide clear instructions and resources. Offer personalized support—assign a buddy or mentor to guide new hires through the virtual maze. Enhance engagement—incorporate interactive elements like video introductions, virtual tours, or team-building activities. Provide ongoing support—check in regularly, address concerns promptly, and offer additional training if needed. With patience and creativity, we'll smooth out those virtual wrinkles in no time!

In my experience, the most common reason is people's different approaches and habits of information perception. Some people are more used to meeting on online calls and discussing actions. Some are used to receiving information in a structured way and acting according to algorithms and SOP's. In our practice, we first diagnose an employee for a habitual model of behavior and then adapt the process to a specific position and a specific employee, building a personal track.

When a virtual onboarding process faces challenges, it's crucial to first identify the specific issues. Are new hires feeling disconnected, or is the technology not up to par? Once you pinpoint the problem, you can address it directly. For instance, if engagement is low, consider incorporating more interactive elements like virtual meet-and-greets or gamified learning modules. If the technology is failing, maybe it's time to evaluate and upgrade your digital tools. Regular feedback loops with new hires can also provide ongoing insights to continually refine your onboarding process.

Comme pour tout problème, il faut rechercher les causes. Et pour ce faire, il faut passer en revue pour le processus en y incluant le retour de tous les acteurs. Ainsi, nous aurons la chance de dénicher le ou les problèmes et, y apporter la ou les solutions en y incluant encore tous les acteurs. Définir aussi une périodicité pour évaluer le processus et l'adapter aux réalités du moment.

Un proceso de onboarding virtual exitoso es fundamental para la integración de los nuevos empleados, especialmente en un entorno de trabajo en remoto. Este proceso debe ayudar a estos empleados a integrarse rápidamente y a sentirse parte del equipo. Para ello, sería conveniente asignar un mentor, disponer de comunicación y retroalimentación constante, para la adaptación al puesto y a la compañía.

That's why we start by identifying the employee's values and mashing them up with the company's values. This approach results in a 43% average increase in successful hiring and onboarding compared to standard techniques. In addition, according to our research, the risk of professional burnout when using a values-based approach is reduced by 26% in the first six months of employment.

Address any technical issues or challenges that new hires may encounter during the virtual onboarding process. Offer technical support, troubleshooting guides, and resources to help them resolve issues related to software, hardware, or connectivity.

It is important to use technical solutions that are familiar to the employee, if company policy allows it. Thus, we recommend having not only video meetings, but also an asynchronous system using messengers and various training platforms.

Back to the values approach. We select a buddy for an employee primarily based on the matching of values of both participants. Then we give them full freedom to decide how, when, and how they will communicate. In this way, the buddy program is not perceived as a controlling element, but as a genuine help. This allows the new employee not to be afraid to seek advice from the buddy.

Meiner Meinung nach ist Verbundenheit in der virtuellen Welt unverzichtbar. Neue Mitarbeiter sollten durch virtuelle Events ins Team integriert werden. So entsteht Zusammenhalt. Informelle Chatgruppen fördern den Austausch. Ich finde die Idee eines virtuellen Kaffeetreffens ist genial: lockere Atmosphäre, persönlicher Austausch - stärkt die Bindung. ☕

Improve communication channels and methods to ensure clear, timely, and effective communication throughout the onboarding process. Provide new hires with detailed instructions, resources, and support to help them navigate the virtual onboarding experience seamlessly.

It's important that asking for feedback doesn't turn into an exam and a requirement. Also, feedback should be anonymized, if appropriate. Then we can expect an honest response.