How can Case Managers and physicians build a culture of collaboration?
Case management is a collaborative process that involves assessing, planning, implementing, coordinating, monitoring, and evaluating the options and services required to meet the needs of clients and their families. As a case manager, you may work with physicians and other health care providers to ensure the best outcomes for your clients. However, building a culture of collaboration with physicians can be challenging, especially in complex and dynamic situations. In this article, you will learn some tips and strategies to enhance your communication, trust, and partnership with physicians.
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MARIA ANGELES NIETO DIEZMaster en Direccion de Sistemas y TIC para la Salud y Digitalizacion Sanitaria.Medico Especialista en Medicina Familiar…
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Charles UmehMedical Doctor,Telemedicine professional and Public Health Expert. Commonwealth Scholar, UNDP Awardee and USAID YALI…
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Tanvi ShuklaGold Medalist| 9x LinkedIn Top Voice| Clinical Research & Documentation Specialist|…
One of the first steps to building a culture of collaboration with physicians is to understand their perspective and expectations. Physicians are often under pressure to see many patients, meet quality and performance standards, and comply with regulations and policies. They may have different priorities, preferences, and styles of working than you. Therefore, it is important to respect their time, expertise, and autonomy, and to avoid making assumptions or judgments about their decisions or actions. Try to empathize with their challenges and frustrations, and to appreciate their contributions and achievements.
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La práctica colaborativa es requisito indispensable en medicina para establecer una atención de calidad. Así mismo es necesaria para avanzar en el desarrollo de herramientas bien adaptadas a la práctica, que permitan implementar actividades comunes para obtener resultados relevantes en salud. Compartir conocimientos y experiencias mediante comunicación clara, abierta y fluida entre los diferentes profesionales ,el trabajo en equipo con la colaboración entre los distintos niveles asistenciales y el resto de profesionales del entorno sanitario, no sólo garantiza la continuidad asistencial sino que son elementos indispensables en el establecimiento y crecimiento de una cultura colaborativa.
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Firstly yes they need to be respected for what they have achieved but collaboration in a term can be seen in various was without collaboration they will not get the assistance to do their jobs that they have studied for and are what others call a calling. There is the physical collaboration but this takes time, there has been a Vance sim technology in so many ways that can assist in the way the collaborate. The use of telephones (not just basic make a call and receive a call) what’s app, critical communication applications, ODBC compliant application to look into historical information and virtual connections to meet with patients and others in one call or even privately what ever is applicable.
Another key factor for collaboration is effective and respectful communication. Communication is not only about exchanging information, but also about building rapport, trust, and understanding. As a case manager, you should communicate with physicians in a clear, concise, and timely manner, using appropriate channels and tools. You should also listen actively, ask relevant and open-ended questions, and provide constructive feedback. Moreover, you should use respectful and professional language, tone, and body language, and avoid interrupting, criticizing, or blaming the physician. Acknowledge their opinions and concerns, and express your appreciation and recognition.
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Building a culture of collaboration between case managers and physicians requires clear communication, mutual respect, and a shared focus on patient-centered care. Regular meetings and open communication channels can facilitate the exchange of important patient information, treatment plans, and progress updates. Encouraging a multidisciplinary approach to decision-making and care coordination can help leverage the expertise of both case managers and physicians, leading to comprehensive and integrated care for patients.
A common source of conflict or misunderstanding between case managers and physicians is the lack of alignment of goals and expectations. To prevent this, you should clarify your roles and responsibilities, and discuss your mutual goals and expectations for each client and situation. You should also align your care plans and interventions, and ensure that they are based on evidence, best practices, and client preferences. Furthermore, you should review and update your goals and expectations regularly, and address any changes or issues as soon as possible.
Another way to build a culture of collaboration with physicians is to collaborate on problem-solving and decision-making. This means that you should involve the physician in identifying, analyzing, and resolving problems that affect your clients or your collaboration. You should also share your perspectives, insights, and suggestions, and invite the physician to do the same. Additionally, you should respect the physician's expertise and authority, but also advocate for your client's needs and rights. You should also seek consensus and compromise when possible, and support the physician's decisions and actions.
A final tip to build a culture of collaboration with physicians is to learn from each other. As a case manager, you have a unique set of skills, knowledge, and experience that can complement and enhance the physician's practice. Likewise, the physician has valuable insights and expertise that can benefit your professional development and performance. Therefore, you should seek opportunities to share your resources, ideas, and feedback, and to ask for the physician's input, advice, and guidance. You should also be open to feedback, criticism, and suggestions, and to acknowledge and correct your mistakes. Moreover, you should celebrate your successes and achievements together, and recognize each other's strengths and contributions.
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In addition to the all the things mentioned above, I have discovered that initiating the communication between physician and the case manager could be utmost important. Mutual respect and relevant perspectives, optimizing patient well-being with liberal communication are essential for mid-term and long-term relationships.
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