What do you do if your supervisor's feedback is hindering your professional growth?
Receiving feedback from your supervisor is an integral part of professional development in customer support. However, there are times when this feedback might feel more like a roadblock than a stepping stone. If you're experiencing this, it's crucial to tackle the issue head-on. Understanding how to navigate such situations can turn potential hindrances into opportunities for growth and improved communication with your supervisor.
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Marcelo Marcondes GuimarãesConsultor ESG | Coordenador ESG | Sustentabilidade | Diversidade Equidade e Inclusão (DEI) | Governança |
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Ana L.Customer Support Expert @ Sumsub | Empathetic, Tech enthusiast. Customer-Centric, Multilingual
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Oderonke Odeniyi|| Seasoned Customer Support Specialist || I help businesses manage the expectations of their customers in order to…
Before reacting to feedback that seems detrimental, take a moment to reflect on its content. Consider whether there might be any truth to the points raised and if they can be used constructively. Sometimes, stepping back and looking at the feedback from a different perspective can reveal insights into your performance that you hadn't considered. It's important to differentiate between feedback that is genuinely unhelpful and that which is challenging yet valuable.
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Ana L.
Customer Support Expert @ Sumsub | Empathetic, Tech enthusiast. Customer-Centric, Multilingual
If your supervisor's feedback hinders your growth, seek clarification, express your perspective, request constructive feedback, seek support, focus on development, and evaluate your options.
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Oderonke Odeniyi
|| Seasoned Customer Support Specialist || I help businesses manage the expectations of their customers in order to promote sales and profitability || Online Tutor ||Public Speaker|| Graphics Designer
When you discover your supervisor's feedback is hindering your professional growth, do the following : i. Sit back and look at arrears where you both are having issues ii. Address those issues promptly iii. Communicate effectively with your supervisor
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Tosha Jarstad
Customer Service
I completely agree with looking at situations including yourself through the perspective of others, this is how you learn ftom each other and learn to improve and improve as a team member or and become a valued member
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Marcelo Marcondes Guimarães
Consultor ESG | Coordenador ESG | Sustentabilidade | Diversidade Equidade e Inclusão (DEI) | Governança |
Taking a moment to reflect on challenging feedback is crucial. It helps discern between unhelpful criticism and valuable insights, leading to constructive growth and improved performance. The feedback has to be consistent and worthy
Initiate a conversation with your supervisor to discuss the feedback. Approach the discussion with a mindset focused on professional growth and express your concerns respectfully. Clearly articulate how certain aspects of the feedback are impacting your performance negatively. A constructive dialogue can lead to a better understanding between you and your supervisor and help them provide more effective guidance in the future.
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Oderonke Odeniyi
|| Seasoned Customer Support Specialist || I help businesses manage the expectations of their customers in order to promote sales and profitability || Online Tutor ||Public Speaker|| Graphics Designer
iv. Upskill and learn how to be a better Customer Support Specialist v. Collaborate with your team members and learn from their own experiences
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Marcelo Marcondes Guimarães
Consultor ESG | Coordenador ESG | Sustentabilidade | Diversidade Equidade e Inclusão (DEI) | Governança |
Initiating an open dialogue with a supervisor is essential for professional growth. Constructive feedback helps us improve.Expressing concerns positively can lead to better guidance Discussing feedback openly fosters understanding and helps both parties grow.
If feedback is vague or confusing, ask for specific examples or clarification to better understand your supervisor's expectations. It's essential to know precisely what areas need improvement and what success looks like in your role. Clarity will enable you to create a focused plan for development and demonstrate your commitment to your professional growth.
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Oderonke Odeniyi
|| Seasoned Customer Support Specialist || I help businesses manage the expectations of their customers in order to promote sales and profitability || Online Tutor ||Public Speaker|| Graphics Designer
Be positive and open to learning new concepts. Have a learning schedule and set targets for yourself. Ensure you are proactive enough to meet up with your targets
Align the feedback with your personal career goals. If there is a mismatch, discuss this with your supervisor to find common ground. Your professional aspirations should guide the support and feedback you receive. When your supervisor understands your career trajectory, they can tailor their feedback to be more relevant and supportive of your long-term objectives.
Sometimes, gaining perspective from peers can be invaluable. Discuss the feedback with trusted colleagues to see if they have experienced similar challenges. They may offer alternative interpretations of the feedback or strategies for addressing it. Peer support can also provide emotional reassurance and help you feel less isolated in dealing with the situation.
Finally, consider seeking out additional professional development opportunities that can address areas of feedback and accelerate your growth. Whether it's training programs, workshops, or mentorship, external resources can provide you with new skills and perspectives that will not only improve your performance but also demonstrate your initiative to your supervisor.
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Marcelo Marcondes Guimarães
Consultor ESG | Coordenador ESG | Sustentabilidade | Diversidade Equidade e Inclusão (DEI) | Governança |
When delivered effectively, feedback helps us understand expectations and areas for improvement. It fosters open communication between individuals.
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