Here's how you can broaden your expertise in cloud computing as a Technical Support professional.

Familiarisez-vous avec les principales offres de cloud public comme Amazon Web Services (AWS), Microsoft Azure et Google Cloud Platform (GCP). Apprenez à naviguer dans leurs consoles d'administration, à configurer des services de base (stockage, calcul, réseau) et à comprendre leurs modèles de tarification.

Technical Support professional looking to expand your cloud computing skills. Pursue higher-level certifications from cloud providers like AWS, Google Cloud, or Microsoft Azure. Also you can Learn to use Ansible, CloudFormation and understanding of networking and security. Familiarize yourself with virtual networks, VPNs, firewalls, and security protocols.

Familiarisez-vous avec les principales offres de cloud public comme Amazon Web Services (AWS), Microsoft Azure et Google Cloud Platform (GCP). Apprenez à naviguer dans leurs consoles d'administration, à configurer des services de base (stockage, calcul, réseau) et à comprendre leurs modèles de tarification.

One of the best way to broaden your expertise in cloud computing as a technical support professional is by learning the basics, know how these services are allocated to clients by the service providers, by learning the basics you will have good understanding of how cloud environments work which in turn helps you to support users on the cloud, after learning the basics, certify by validating your skills and showing commitment to your profession and keep on learning while practicing.

Ampliar sua experiência em computação em nuvem como profissional de suporte técnico pode abrir muitas oportunidades e aprimorar suas habilidades, inscreva-se em cursos online sobre computação em nuvem oferecidos por plataformas como Coursera, Udemy, edX e outros e obtenha certificações reconhecidas na indústria. Fico à disposição.

Ask your employer for assistance when taking relevant cloud certifications! Even if tour employer doesn’t have a voucher program asking your manager for help works more often than you can imagine.

Obtenez des certifications cloud reconnues comme AWS Certified Solutions Architect Associate, Microsoft Certified: Azure Fundamentals ou Google Cloud Certified Professional Cloud Architect. Ces certifications valident vos compétences et vous donnent un avantage concurrentiel.

Rather than getting certified in all vendors, try to take one at a time, if you started with Azure, do the AZ900 then AZ104 etc.

Technical Proficiency in Cloud Computing: Mastery of cloud services and platforms such as AWS, Azure, or Google Cloud Platform is essential. One must also stay abreast of the latest updates and features to provide effective support and guidance to users. A deep understanding of networking and security is necessary. They must be knowledgeable about virtual networks, VPNs, firewalls, and security protocols to ensure the integrity and security of data in the cloud. Efficient system administration is key to maintaining optimal cloud operations. Cloud Support technicians should be skilled in configuring and managing operating systems, storage, and databases in a cloud environment.

Como profissional de suporte técnico, é essencial dominar os fundamentos da computação em nuvem, como IaaS, PaaS e SaaS, além de buscar certificações em provedores como AWS, Google Cloud e Microsoft Azure para validar suas habilidades e demonstrar comprometimento com a profissão. Essas estratégias ajudam a fornecer suporte técnico de qualidade em ambientes de nuvem.

I would suggest this is the first think you should to setup your account on cloud platform whether it is Google GCP or Microsoft Azure or AWS or Oracle Cloud. These cloud service providers given opportunity with Free credits, take that advantage and get your hands on start from there. Practical experience is key. Utilize cloud platforms to create and manage your own projects. This hands-on approach helps in understanding real-world applications and troubleshooting.

Pratiquez régulièrement en créant des environnements de test et en expérimentant différentes fonctionnalités cloud. Cela vous permettra de vous familiariser avec les outils et d'acquérir de l'expérience pratique.

1. Either at home or at work, you can easily set up a test cloud account or VM for learning purpose. 2. Follow and practice tutorials and get the taste of cloud.

Don't be afraid to set up lab environments to test things. While reading articles are nice and helps a ton, nothing compares to learning by doing. Don't be afraid to click around and test things, but make sure you have a goal in mind. Always work towards that goal - and don't forget it. Otherwise it'll just become a game of sorts.

Nada substitui a experiência prática quando se trata de aprimorar suas habilidades em computação em nuvem. Configurar seu próprio ambiente na nuvem é inestimável. Muitos provedores oferecem opções gratuitas ou períodos de avaliação, permitindo que você experimente sem custo. Aproveite isso para criar máquinas virtuais, ajustar configurações de rede e explorar diferentes opções de armazenamento. Resolver problemas reais em um ambiente controlado irá aumentar sua confiança e aprofundar sua compreensão do funcionamento dos serviços de nuvem.

Know about each public cloud vendors updates, share with your team, if there is a critical update that your company needs to install as well, share among the team, show your vigilance.

Em um campo tão dinâmico como a computação em nuvem, manter-se atualizado é crucial. Acompanhe as últimas tendências e atualizações através de notícias do setor, fóruns e webinars. Além de fornecer informações sobre as tecnologias mais recentes, isso também o mantém informado sobre problemas comuns e soluções encontradas por outros profissionais de suporte técnico. Permanecer atualizado não apenas afia suas habilidades, mas também garante que seus conhecimentos estejam sempre frescos e relevantes.

A atualização no mundo do TI é constante, tudo está em um ciclo constante de inovação e de mudança sempre. Por isso, siga fóruns, escreva em canais no YouTube que falam sobre o assunto do seu ramo de atuação. Sempre busque se aperfeiçoar e se atualizar com o que há no mercado de novo.

The cloud computing field is rapidly evolving. Stay current with the latest trends, updates, and best practices by following industry blogs, attending webinars, and participating in forums.

Stay updated with the latest cloud technologies and best practices by regularly following official blogs, attending webinars, and participating in community forums. This ongoing learning will help you stay current in a rapidly evolving field and maintain your competitive edge.

All public cloud vendors have the same services, but the names are different, and some cases to access that service or configure will be little tricky. AWS EC2, Azure VM, Google CE, Oracle VM etc.

Dominar as ferramentas e softwares essenciais é fundamental para o sucesso na computação em nuvem. Explore consoles de gerenciamento e interfaces de linha de comando oferecidas pelos serviços de nuvem. Além disso, familiarize-se com ferramentas de automação, monitoramento e segurança. Saber como utilizar essas ferramentas não apenas aumentará sua eficiência, mas também melhorará sua capacidade de fornecer suporte técnico de qualidade para sistemas baseados em nuvem.

Familiarize yourself with cloud management and monitoring tools. Tools like AWS CloudWatch, Azure Monitor, and Google Cloud Operations Suite are essential for efficient cloud management and troubleshooting.

Leverage tools like Terraform or AWS CloudFormation to practice Infrastructure as Code (IaC), which is essential for modern cloud management and automation. IaC helps you define, provision, and manage cloud resources consistently and efficiently, making your cloud operations more scalable and reliable.

Hands-on experience by working on cloud computing projects or volunteering for tasks that involve cloud technologies within your organization. By actively engaging in these activities and continuously seeking opportunities to learn and apply cloud computing concepts, you can enhance your skills and knowledge as a Technical Support professional in this field.

1. If you do not know network basics or cloud network configuration, your instance / services will not work, simple as that. 2. You should know to restrict / allow incoming, outgoing network, VPC etc.

Por último, mas não menos importante, não subestime o poder do networking, tanto técnico quanto profissional. No aspecto técnico, compreender os conceitos de rede na nuvem, como sub-redes, gateways e nuvens privadas virtuais, é crucial. No âmbito profissional, estabelecer conexões com outros profissionais de suporte técnico e especialistas em computação em nuvem pode proporcionar uma troca valiosa de conhecimentos e oportunidades de colaboração na resolução de problemas complexos.

Understanding cloud networking is vital. Learn about VPCs, subnets, security groups, and other networking components to ensure secure and efficient cloud architecture.

Understand Cloud Security: Cloud Security: Security is a critical aspect of cloud computing. Gain knowledge about cloud security best practices, including identity and access management (IAM), encryption, and compliance requirements. Familiarize yourself with security services provided by cloud vendors, such as AWS Identity and Access Management (IAM), Azure Active Directory, and Google Cloud IAM. Understanding how to secure cloud environments and protect sensitive data is essential for providing robust support.

Finally, after learning what cloud is and working with it, you need to cover all aspects of it if you want to become a professional in cloud computing. Security / DR / Cost / Scalability / Backup and Recovery / Compliance / Access control etc.