ePlus brings a unique outcomes-focused perspective to understand the big picture while also delivering practical approaches to guide you in achieving your ultimate vision—a more modern, secure digital business. With ePlus, Perspective Means Everything
Ready to upgrade your technology but not sure it’s within your budget? We offer a variety of financing and leasing options so you can procure technology when and how you need it, at a price point you can manage.
Since 1990 we have been providing a wide portfolio of financing solutions to customers across commercial and government enterprises, designing programs that are tailored to fit their unique processes, structures and requirements.
Acting as a trusted advisor, an extension of their team, a trainer, a partner or in a capacity to proactively monitor and manage their networks, we are committed to using technology to drive positive business outcomes for our customers.
Advanced Digital Imaging Solutions Developer Relies on ePlus as an Extension of Its Team
Adds Managed Services as a Natural Progression to Supplement Professional Services Success
Business Challenges
The customer has relied on ePlus’ professional services expertise over the years to support its network.They wanted to adopt a more proactive, strategic approach to ensure 24/7 monitoring and management of the IT environment and quickly resolve issues.
The company employs a relatively small IT staff and it sought to supplement its internal talent.
Why ePlus?
Trusted and loyal relationship developed over many years of successful services engagements (including Unified Communications infrastructure, data center moves, tech refreshes)
Engineering expertise and local support, with high expectations met on a regular basis through commitment to the account
Strong knowledge of the organization’s existing IT footprint, history, and system design/operations
Adding ePlus Managed Services was a natural fit to extend the relationship due to the strong confidence developed from past performance and numerous successful deployments as well as ePlus’ ability to address the company’s needs moving forward over the longer term
Solution
Managed Services providing global support for the customer’s offices around the world
Monitoring and management of Cisco Unified Communications, network, wireless, and firewalls; NetApp storage; HPE and Dell server/compute; and VMware virtual servers
Business Outcomes
One trusted partner to provide both professional and managed services for better efficiency and peace of mind
Out-task monitoring, and management frees up staff to focus on business-critical functions related to end user support
Ability to maintain a lean IT staff, saving personnel costs
Service Business Reviews provide visibility into network performance and health as well as device status, aiding in strategic planning and business decisions
Weekly calls and strong lines of communication across the ePlus team (including managed services and professional services engineers, pre-sales engineers, sales account team, and IT managers) ensures the best level of service and on-going guidance
Ready to learn more?
Preparation and success go hand in hand. Connect with us or use the form. +1 888-482-1122