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Sahar N.
Human Resources, 11-50 employees
Used daily for less than 6 months
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I use this everyday to chat with my clients and we get a lot of chats from Facebook and after the messenger integration, I easily handle all of them with quick replies and view user statistics on site at the same time. The reports and ticketing is also perfect.
I never thought that live chat application was this user friendly. You get a great deal of features in it. The customization according to your branding, the reports, the ghost typing, account management and above of all messenger integration. Integrating the messenger was literally a one minute job and makes your life easier.
The worst thing about live chat app is chat alerts. They should use a better proactive approach rather than showing someone surf over the site. It should show the possibility of a visitor likely to communicate via chat
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