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Google Home device display unavailable

Martians
Community Member

Encountered a technical issue while developing Google Action. I have chosen a device that supports Google Home. Why is it that when I click on the device, sometimes it can display the operation normally, sometimes it is not available, and I have not received a Query Intent

1 Recommended Answer

sipriyadarshi
Solutions Expert
Solutions Expert

Hello @Martians ,

  • The reason for your smart home device behaving unexpectedly could be due to too many devices being connected to the same wifi network. Network might be dropping occasionally.
  • One reason attributing the delay in command execution and other irregularities could be due to resources getting overloaded such as having a lot many devices which your router can support. 
  • If the device is not able to report the state properly Google Home App will show the device state as unavailable. 

View Recommended Answer in original post

2 REPLIES 2

sipriyadarshi
Solutions Expert
Solutions Expert

Hello @Martians ,

  • The reason for your smart home device behaving unexpectedly could be due to too many devices being connected to the same wifi network. Network might be dropping occasionally.
  • One reason attributing the delay in command execution and other irregularities could be due to resources getting overloaded such as having a lot many devices which your router can support. 
  • If the device is not able to report the state properly Google Home App will show the device state as unavailable. 

Hello, I guess the reason should be that the report was not correct.

But I have a question, when should I report the status? Currently, according to the document, I report the status when the device status changes, but there is still an issue with the device being unavailable. May I ask if I need to report the status at the same time as Query Intent? Or do we need to report the status regularly?img_v3_027k_421168a3-5fcd-42ae-9a57-8d7e94b1f5fg.jpg