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Nest thermostat is locked

Margarita1
Community Member

a month ago

My nest thermostat is locked and I dont have a pin number. I have the nest application, however, this specific thermostat is not registered in the nest application. Another of our  nest thermostats under a different address is registered in the nest application. Please I need help.  What can I do to unlock ? How can I add the locked thermostat to the nest application, if there is  already another thermostat with a different address ? Thanks!

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1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

a month ago

If you can't control it using the app anymore, you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

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