Account recovery

[Liv1979]

Hi everyone 

I have a huge problem and this is what happened: Yesterday I wanted to send my admin rights to my new email address, and delete the access email address, because I had a Google Workspace administrator account, but I couldn't use the email funtion anymore, because then I wouldn't have to pay for anything. (At Ionos.de you automatically have a Workspace account with a business email address) But then when I accepted the link in the email to access my Youtube channel, the link did not and does not work. My friend, who luckily still had access, also sent me another invitation, but then it says I accepted the invitation. Now the following: Up until just now my website and Youtube channel went without a hitch, NOW, an hour later, I have seen that my channel is undetectable! I'm going through hell right now, since my channel has cost a lot of hours and money (all the paraphernalia to make videos) I'm really panicking now!
I am now wondering, have I been hacked? Have I done anything wrong other than first checking to see if the access is working as well? What else can I do? I also set in my Adsense account that the channel is mine, but since then everything is gone?!??
The Adsense account has also disappeared since today...😳

Attached I send you 3 more screenshots of the channel. The picture with the QR code was also a way to find my channel.

The link of my channel was:
https://youtube.com/c/LivStrubAAGH

My email address was: info@allaboutghosthunting.com
(Which, as I said, I no longer have access to)

I find it out that I need an email account recovery to get access to YouTube, cause if I’m able to get access again I would have the option to recover the deleted YouTube channel.
Thanks in advance for your reply!

Kind regards

Olivia Strub

[KAM · Accepted solution]

@Liv1979 This is a group of fellow Workspace Admins so we are very unlikely to be able to help.

It sounds like you need to recover your workspace account though because it appears everything was tied to that since that was the predicating factor.  Does anyone have access to that or did you delete the entire workspace instance do you think?  -KAM

[Liv1979]

Hi and thanks so much for your answer, I’m really happy to get an answer 🙏🙏 yes that’s the problem.. I believe I deleted the account and no-no other person have access to the account.😳😔

[Shakey77]

Honestly it has been so long since I've been in the account. While losing my patience and becoming frustrated I don't remember. 

[KAM]

@Liv1979 I'm sorry to say that I couldn't find any guidance about uncanceling a Google workspace instance.

My best recommendation would be to sign up for workspace ASAP using the same domain and open a support ticket.   Make sure you open it with a version that includes support such as business standard.  -KAM

[vldmrsrmnvs2]

Cannot access my google account after system software upgrade and phone factory settings reset on same device, with same network data and phone number registered.

There are no option request password reset with no "forgot password?" as well as cannot find reset password option filling most accurate information used by me only and alternative login way such as "get help" or by registered phone number sms verification not allowed, while on new duplicate recovery purpose email it is working. Forced now use duplicate new account and look for google support help.

[icrew]

This is a community site of people who run Google Workspace for their organizations around the globe. There isn't anyone here who can help with account recovery issues, or consumer Gmail accounts more generally. You might want to try https://support.google.com/accounts/community