GCP Support Process

[F7_Benutzer]

Hi Everybody,

I would like to find out how does support work for GCP subscription.
Even if i have a pay-per-hour subscription, i can still can not get technical support ?

[Roderick]

Hi @F7_Benutzer,

Depending on which GCP product you need help with, your support options may differ. To find out what's available for your specific subscription, I recommend checking the GCP support documentation or contacting Google Cloud sales or support directly. 

This is the best way to get the most accurate and up-to-date information for your situation. You can explore support plans and contact options here: https://cloud.google.com/support

I hope this helps! 

[F7_Benutzer]

So if i do not have support subscription even though i have per-per-hour machine running, than i can not get support right ?

[christianpaula]

Hi @F7_Benutzer,

Free Support: Available for all GCP users, including pay-per-hour subscriptions. This includes access to:

• GCP documentation (https://cloud.google.com/)
• Google Cloud public forums (search for existing solutions or post questions)

Paid Support: Offers more in-depth assistance like case creation, billing support, faster response times, and dedicated account management. Consider paid plans if you need these features.

Best way to determine your options: Check GCP support documentation or contact Google Cloud sales/support directly (https://cloud.google.com/support) for the most up-to-date information.