Community Partner Manager, YouTube (English, Korean)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience of working with external partners, agencies, or creator service providers and internal cross-functional stakeholders.
- Experience in new business development and project management.
- Ability to communicate in English and Korean fluently to collaborate with colleagues and complete tasks and projects.
Preferred qualifications:
- Experience in Video Content Creation Ecosystem (Short-form, Long-form, Podcast, Live).
- Global market experience working across multiple time zones.
- Experience in e-commerce/merchant/brand ecosystem.
- Experience with digital and/or social media, creator/community management and communications, content programming, and creative campaign design/management.
- Track record of identifying and implementing improvements based on data and insights.
- Track record of effective mass communication and engagement.
About the job
The Community Partner Management team was created to support and manage the last pool of Shorts and Short-form creators. Ever since this team has evolved to manage not just Shorts but emerging creators across multiple formats (like long-form, Live, Shopping, etc). The mission of our team is to grow a healthy, thriving ecosystem of multi-format creators globally at scale.
As a Community Partner Manager (CPM), you will have the exciting opportunity to engage at scale with our Shorts and other format creators. You will recruit, educate, engage, and support our emerging creator communities across our major language markets. You'll involve targeted creator onboarding, scalable community communications and engagement, scaled support, and the establishment and execution of an operational model that you’ll optimize over time as the community grows. Our team is being run as a startup within YouTube, and you’ll be a crucial part of the incubation team bringing it to life.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Manage a portfolio of emerging creators across formats and identify, acquire, communicate with, and develop YouTube creators at scale.
- Develop scaled communication plans for various segments of the YouTube creator community and create scaled communication modules (newsletters, video series) for the Community. Host scaled workshops, events (virtual and otherwise), and peer-peer sessions for Shorts creators.
- Collaborate with Marketing and Product on trends and campaigns.
- Provide quarterly market analysis and execute market action plans to ensure an increase in monthly users.
- Analyze creator feedback and recommend/drive changes to existing products, policies, and processes to increase creator satisfaction, activity, and performance.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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