Shipping & Pickup

To manage your order, go to apple.com/orderstatus. If your order has already been shipped, you can use your tracking link to redirect your shipment to a pickup point, hold it at a secure location, or fill out a signature waiver or shipment release. You can also generate a return label or have one emailed to you. Then contact the carrier to arrange a free pickup. Or return your product to an Apple Store within 14 days of the delivery.

Delivery Options

Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during check-out.

Once you have placed an order, you can visit Order Status to get an estimate of the shipment and delivery timing of each item. Items ship as they become available.

Faster Delivery Options

Learn more about our expedited delivery methods, including free next-day and two-hour delivery options for eligible items. Visit the Delivery & Pickup page for detailed information.

Delivery Timeframes for Engraved and Customized Products

Engraved products and Customized Macs adds a bit more time to prepare your product. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in Order Status.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email and on the Order Status page.

Notes about delivery

  • Payment methods may affect the final shipment date to allow for processing.
  • Apple uses the best carriers in the business to make sure your order gets to you on time.
  • We do not deliver to P.O. box addresses.

Shipping to Puerto Rico

  • Average transit time is 2–5 days.
  • Carriers deliver to Culebra and Vieques twice per week.
  • Overnight shipping is available to some zip codes for an additional cost.

Apple Pickup

If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the postal code or the city where you'd like to pick up the item, and click Search Stores to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.

Once you're ready to purchase, select I’ll pick it up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pickup email and mobile notification when your order is ready to be picked up. Please wait for this notification before coming to the store.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.

Text Notifications

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.

What to Expect

Once your order is shipped or available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to Apple. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit apple.com/privacy. You can also review our Terms of Use at apple.com/legal/terms/site.html.

Carrier Delivery Options

Apple chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Apple. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, Apple offers an easy option for you to receive your package.

Pick up package at carrier's local facility

After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.

To pick up your package from the carrier's local facility, you may need:

  • The Delivery Notice
  • Government ID (driver's license, passport) that matches the package name and address
  • Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.

In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Shipping Policies

Shopping in the U.S.

Items purchased online from Apple ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Apple.

Sales to U.S. territories

We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:

  • American Samoa
  • Armed Forces Africa
  • Armed Forces Americas
  • Armed Forces Canada
  • Armed Forces Europe
  • Armed Forces Middle East
  • Armed Forces Pacific
  • Guam
  • Northern Mariana Islands
  • Palau
  • U.S. Virgin Islands

Simply shop apple.com with the payment method of your choice, and we'll ship the order to any address within the 50 United States and Puerto Rico.

We regret that we cannot ship orders placed in the U.S. to addresses outside the 50 states and Puerto Rico. Let us help you find an Apple reseller to assist you in purchasing Apple products locally.

Shopping outside the U.S.

There are more than 30 apple.com stores in countries around the globe. If you would like to purchase Apple products from outside the U.S., please see our International Store Directory to find out if a store serves your country.

Shopping for friends and family who reside outside of the U.S.

Would you like to buy a gift for a friend or family member residing in a different country? Visit the Gifting section of online Help for more information.

Sales to U.S. military personnel stationed abroad

If you would like to ship to an APO/FPO address, please see our page.

Apple's products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Apple products.