How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
Help yourself.
Check order status, track or change your order, return items and more.
Go to your order-
iPhone
- How to Purchase an Unlocked iPhone
- Using eSIM
- Store Pick up Procedures
- Setting Up and Activating your iPhone
- Wireless Carrier Support
- Service cancellation (if needed)
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Your Account
- Benefits of an Apple ID
- Find or Reset Password
- Guest Checkout
- Manage Your Account
- Privacy Policy
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Payment & Pricing
- Payment
- Tax
- Education Pricing
- U.S. Government Pricing
- Promotions, Rebates, and Coupons
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Returns & Refunds
- U.S Returns & Refunds Policy
- How To Return an Item
- Refunds
- Gift Returns
- Additional Information
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Shipping & Pickup
- Shipping & Delivery
- Apple Pickup
- What's Next?
- Text Notifications
- Carrier Delivery Notifications
- Shipping Policies
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Viewing & Changing Orders
- Online Order Status
- Check Order Status
- Track Shipments
- Edit Your Order
- Cancel Order
- View or Print Invoice
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Shopping Experience
- Saving Items for Later
- Shop the Apple Online Store
- Experience the Apple Store App
- Sign out of the Apple Online Store
- Find an Apple Retail or Reseller Store
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Online Exclusives
- Engrave Your iPad, Air Tags or Apple Pencil
- Configure Your Mac
- Buy a Certified Refurbished Product
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Policies
- Privacy Policy
- Sales and Refund Policy
- Hardware Warranties
- Site Terms of Use
- Software License Information
- Security Policy
- Apple Print Products
- Legal Information