How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order

  1. Shipping & Delivery

    • Delivery Time
    • Shipping Methods and Costs
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment
    Learn moreabout shipping and delivery

  2. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Manage Your Account
    • Privacy Policy
    Learn moreabout your account

  3. Payment & Security

    • Payment Methods
    • Credit Cards
    • Apple Store Gift Card
    • Can I change my payment method?
    • Are my credit card details secure?
    • When will my credit card be charged?
    Learn moreabout payments

  4. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice
    Learn moreabout changing and viewing your orders

  5. iPhone

    • Where to Buy
    • How long is my iPhone covered by Apple's warranty?
    • Using iPhone
    Learn moreabout iPhones

  6. Shopping Experience

    • Using Check Out
    • Find an Apple Retail or Reseller Store
    • How to place an order
    • Redeem your e-coupon
    • Signing Out
    Learn moreabout the shopping experience on Apple Online Store

  7. Gifting & Online Store Exclusives

    • Engrave your iPad, AirTag or Apple Pencil
    • Customize Your Mac
    • Gift Cards
    Learn moreabout gifting

  8. Policies

    • Privacy Policy
    • Terms and Conditions
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
    Learn moreabout Apple Online Store's policies

  9. We keep you informed

    • How will Apple keep me informed of the progress of my order?
    • I have not received my order acknowledgement or shipment confirmation email.
    Learn Moreabout how Apple keeps you informed