How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order

  1. Shipping & Delivery

    • Delivery Time
    • When can I expect my order?
    • What time will my order deliver?
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment
    Learn moreabout shipping and delivery

  2. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Manage Your Account
    • Privacy Policy
    Learn moreabout your account

  3. Payment & Security

    • Payment Methods
    • Credit Cards or Debit Cards
    • Apple Store Gift Card
    • Direct Deposit
    • Can I change my payment method?
    • Are my credit/debit card details secure?
    Learn moreabout payments

  4. Returns & Refunds

    • Return Items
    • Terms and Conditions
    Learn moreabout refunds and returns

  5. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    Learn moreabout changing and viewing your orders

  6. iPhone

    • iPhone Availability
    • How to Purchase
    • Activation
    • Support and Training
    • Additional Information
    Learn moreabout iPhones

  7. Online Store Exclusives

    • Engrave Your iPad, AirTag or Apple Pencil
    • Configure Your Mac
    • Buy a Certified Refurbished Product
    Learn moreabout Apple Online Store exclusives

  8. Shopping Experience

    • How to place an order
    • Redeem your e-coupon
    • Log out
    • Saving Items for Later
    Learn moreabout the shopping experience on Apple Online Store

  9. Gifting

    • Apple Store Gift Cards
    Learn moreabout gifting

  10. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
    Learn moreabout Apple Online Store's policies