Top critical review
1.0 out of 5 starsFILTERS SMELL AFTER ONLY 10 DAYS AND ARE EXPENSIVE TO REPLACE
Reviewed in the United States on June 28, 2020
I ordered two of these units because they are ‘top fill’ and I needed something easier to fill than the model I was using. For the first few months, it worked okay, performed as expected. I left it on 'low' during the day, and turned it up to 'high' at night. A filter would last about 3 weeks if I flipped it every few days. The company then changed their filter design to the new filter with a ‘blue’ colored wrap around it. These filters are HORRIBLE. They smell fishy within about 10 days. I was using 2 or 3 filters a month (9.99 per filter and I have two units, with a cost of $60 a month in filters). That is just too costly!! When I called the company to ask about this new filter and complain about the smell, they advised me to run it at night when I sleep, then in the morning, empty the water, let the filter dry and then use a different filter the next night when I filled it back up – switching the filters every few days so that I always had a filter drying and a filter in the unit. I could not believe that was their resolution!!! Not only do I usually leave them running on ‘low’ setting all day, and now I could not do this – but I have two of these units (that would be four filters in use). CRAZY. I actually tried it on one of my units to test their theory and it DID NOT HELP. Stilled smelled fishy after only 10 days. DO NOT GET THIS MODEL unless you want to do a lot of work and spend a lot of money on filters. My old Holmes model was better, I sooo wish I had never gotten rid of it.