Aviation Recruitment experts Optime are searching for experienced Check In Agents (part-time) to join a well-respected and successful client at Gatwick Airport.
What's On Offer
Rate of pay: £13.76 per hour
Shift Pattern: 5 on 3 off shift pattern for 30 hours per week or 3 on 6 off shift pattern for 20 hours
Hours per week: 30 and 20 hours per week available.
Shift Timing: Example times below.
Weekly Pay (every Friday).
Temp to Perm (performance based)
Free Airport parking.
Confirmed Start Dates
17th June 2024
Key Duties
Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel.
The role will require you to work on your feet for extended periods of time.
The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through London Gatwick Airport.
Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
There will be opportunities to up skill and complete airside boarding training.
Full training will be given (10 days classroom-based training).
Shifts
The Airport is operational 7 days per week and candidates will be working on the below shift pattern rolling rota. This could be subject to change!
An example of the shift hours for 30 hours per week (5 on 3 off pattern):
Day 1: 03:00am to 10:15am
Day 2: 03:00am to 10:15am
Day 3: 03:30am to 11:15am
Day 4: 13:45pm to 21:00pm
Day 5: 13:45pm to 21:00pm
OFF
OFF
OFF
An example of the shift hours for 20 hours per week (3 on 6 off pattern):
Day 1: 03:00am to 12:00pm
Day 2: 04:00am to 13:00pm
Day 3: 04:00am to 13:00pm
OFF
OFF
OFF
OFF
OFF
OFF
Day 1: 12:00pm to 21:00pm
Day 2: 12:00pm to 21:00pm
Day 3: 11:00am to 20:00pm
Requirements
Good attention to detail.
Excellent verbal communication skills.
Ability to work independently and use initiative, while being part of a team.
Right to Work in the UK.
Five year fully checkable reference history.
Ability to pass Criminal Record Check (CRC).
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
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