Our client is a market leadingmanufacturing and wholesale operation producing and providing specialised parts for a variety of sectors.
They have organically grown to become one of the largest producers in their sector priding themselves on quality, delivery and customer service.
They have been successfully operating for over 60 years, with a turnover in the region of £10 millionand employing a skilled staff of around 100at the 2 factories in Great Yarmouth.
Due to continued growth and success an exciting opportunity has arisen for a Sales & Customer Service Team Leader to deliver an outstanding level of customer care from enquiry to delivery and aftersales support
Responsibilities
Manage, develop and grow the team
Support the external sales team
Manage customer relations activities, from enquiry quotation order manufacturing - aftersales
Work closely with internal departments, such as production, technical, quality, logistics, purchasing & accounts to provide excellent customer service
Control Enquiry register, prepare analysis monthly and review performance to meet/improve KPIs
Review /update cost sheets, checking stock, material availability, etc
Understand/ complete the customer review forms and be part of the team to improve these
Develop the job role as the company continues to grow
Requirements
Team leader/manager experience within a customer service/sales team
Manufacturing and or engineering and or wholesale sector experience
Sound knowledge of CRM systems
Working hours: Monday Thursday 0800 to 1630, Friday 0800 to 1530
Salary to suit experience
25days holiday plus bank holidays
Pension
Free parking
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Administrative and Support Services
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