Are you looking for a role where you can transfer your skills?
Our client is expanding their customer service division and is looking for Customer Service Associates who have customer-facing experience.
As a Customer Service Associate, your primary objective is to represent brands in a manner that enhances customer loyalty, fosters positive experiences, and contributes to the overall reputation and success of our clients. You will engage in in-person presentations, conversations, and lead-generation activities to increase brand awareness and market share with customers who reside, work, or shop in the Watford area.
Responsibilities:
Provide Exceptional Customer Service: Deliver outstanding customer service to all attendees at event locations within retail settings. Engage with customers proactively, anticipate their needs, and ensure a positive experience throughout their interaction.
Drive Sales at Events: Actively promote products or services during events, utilizing persuasive sales techniques to drive conversions and achieve sales targets. Effectively communicate product features and benefits to potential customers to encourage purchase decisions.
Set Up and Maintain Event Displays: Assist in the setup and maintenance of event displays, ensuring products are showcased attractively.
Handle Customer enquiries and Transactions: Address customer enquiries regarding products, pricing, and promotions, providing accurate information and assistance as needed. Process sales transactions efficiently using POS systems, ensuring accuracy and compliance with company policies.
Provide Product Demonstrations: Conduct product demonstrations to showcase features and functionality, allowing customers to experience products first-hand and make informed purchase decisions.
Assist with Event Logistics: Support event logistics, including setup, breakdown, and coordination of activities to ensure smooth execution. Collaborate with event organizers and colleagues to address any issues or challenges that arise during events.
Maintain Event Environment: Ensure event spaces are clean, organized, and visually appealing throughout the duration of events. Monitor and manage crowd flow to optimize the customer experience and maximize engagement.
Requirements:
Excellent communication and interpersonal skills to effectively engage with customers and represent brands
A positive and proactive attitude towards customer service and problem-solving
Good time management skills to prioritise tasks and meet customer needs efficiently
Ability to work collaboratively as part of a team to achieve common goals and objectives
A strong work ethic, including reliability, punctuality, and a commitment to delivering exceptional customer experiences
As a Customer Service Associate, you will play a pivotal role in shaping customer perceptions, driving brand loyalty, and contributing to the growth and success of our clients' businesses in the Watford market. Your dedication, professionalism, and passion for customer service will be key drivers of our collective success. They have rapid growth opportunities available for the more ambitious applicants. Their Business Development Programme helps prepare people to oversee their campaign on completion.
If you’ve read this far and you tick all the boxes, you know what to do next! Send your CV today!
What's the next step?
Apply today! Shortlisted candidates will be contacted by the company in the upcoming week to discuss their suitability for the role. Please ensure you provide current contact information with your application. Interviews will be conducted via Zoom at this stage. Immediate start.
Please be aware: This position requires a daily commute to the site or pre-organized events. Applicants must be at least 18 years of age (due to independent representation of clients) and eligible to work in the UK.
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Seniority level
Internship
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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