Your order status can be checked at any time by logging into your account. If your order has not arrived as expected, please check your order status online prior to contacting Customer Service.

The Shop Distributive and Allied Employees Association has taken legal action against Chemist Warehouse franchisees for allegedly underpaying nine staff. Chemist Warehouse franchisees are facing compensation orders amounting to $10 million nationally due to the staff underpayment charge.

A cancellation can be requested before or while an order is being processed, up until the order has been marked as collected. To cancel your order, log in to your Chemist Warehouse account page using your email and password and there will be an option to cancel your order after logging in.

Chemist Warehouse will accept product returns and provide you with an exchange, refund or repair where: The product is faulty or is not of acceptable quality, or. Significantly different to those shown or described to you, or. The product is not fit for its intended purpose, or.